1.GENERAL INFORMATION
Privacy and security are very important at Polibra Indústria e Comércio de Materiais de Polimento LTDA. We commit ourselves to the transparency of the processing of personal data left by our users or clients such as the electronic records and sensitive and relevant personal data. Therefore, this Privacy Policy establishes how the collection, use and transfer of information from users and visitors to the www.polibra.com.br website is carried out, and aims to demonstrate absolute transparency regarding the matter. It also explains how users and visitors can manage and delete their personal information which is actively entered by users when registering or even automatically collected when using the pages and the network.
By using our services, you understand that we will collect and use your personal information in the ways described by this policy, governed by the General Data Protection Law (Lei Federal 13.709/2018), the consumer’s provisions of Federal Law 8.078/1990 and other rules of the applicable Brazilian legal system.
This way, Polibra Indústria e Comércio de Materiais de Polimento LTDA, in the role of Data Controller, is bound by the Privacy Policy, which might be updated at any time, upon notice on the website and/or by email, if the user has opted to received information from Polibra Indústria e Comércio de Materiais de Polimento LTDA.
2. HOW IS PERSONAL USER AND VISITOR DATA COLLECTED?
User and visitor personal data, actively entered by them or automatically collected when using the platform, are collected as follows:
When the users get in touch via the website form: These are basic information, email, full name, company, telephone and city of residency. From this data, it is possible to identify the user and the visitor, in addition to ensuring greater security and well-being for their needs.
When a customer or a visitor access pages on the website: The information about their interaction and access is collected by the company to ensure that the visitor and the customer have a better experience. This data can be the keywords used in a search, the sharing of specific documents, comments, page views, profiles, the URL from which the user and visitor arrived on the website, the browser they use and their access IPs, amongst others that can be stored and retained. The company will use some standard technology, such as cookies, in order to improve the users’ and visitors’ experience on the pages according to their routine and preferences.
Through a third party: we receive data from mediator parties, such as Facebook, Instagram and Google when the user logs in with their profile on one of these sites. The use of this data is previously authorized by users with the party in question.
It is possible to disable the automatic collection of information through the settings of your internet browser using some technologies, such as cookies and caches, as well as on our website, specifically regarding cookies. However, the user must be aware that, if such technologies are disabled, some features offered by the website, which depend on the processing of already mentioned data, may not work.
The information collected may be shared by the company with other associate companies if necessary, for the proper provision of the services of its activities, as well as for the protection of the company’s interest in any type of conflict, and also by court order or request from a competent authority.
Furthermore, we clarify that your information may also be shared with companies that provide the technological and operational infrastructure necessary for the company’s activities, such as payment mediators, service providers and storage of information.
3. WHAT PERSONAL DATA IS COLLECTED ABOUT THE USER AND THE VISITOR?
The personal data collected from the user and the visitor are as follows:
Data for submitting the form through the website: email, full name, city of residence, telephone and company.
Data for navigation optimization: keywords used in the search, recommendations, comments, interaction with other profiles and users, profiles followed, IP address.
Data for completing transactions: data in relation to payment and transactions, such as credit card number and other information about the card, in addition to the payments made.
Newsletter: the email registered by the visitor who chooses to subscribe to the newsletter will be collected and stored until the user requests to unsubscribe.
Sensitive data: the platform may collect the following sensitive user data- (e.g. ethnic or racial origin, religion beliefs, genetic data, health data, sexual orientation).
Data related to contracts: upon formalization of the purchase and sale agreement or the provision of services between the platform and the user and visitor, data relating to the performance of the agreement may be collected and stored, including the communications carried out between the company and the user.
4. WHAT DO WE USE THE PERSONAL USER’S AND VISITOR’S DATA FOR?
The user’s and visitor’s personal data collected and stored by the platform www.polibra.com.br are intended for:
User and visitor well-being: improve the product and/or services offered, streamline and fulfil the commitments established between the user and the company, improve the user’s experience and provide specific functionalities depending on the user’s basic characteristics.
Platform improvements: understand how the user uses the platform services to help develop, expand and improve business and techniques.
Advertisements: present personalized advertisements to the user based on the data provided, sending information about the company’s brands, products, promotions and discounts, as well as the disclosure of events and loyalty programs, or to carry out a purchase satisfaction survey.
Commercial: the data is used to personalize the content offered, adapting it to your preferences and tastes, as well as generating subsidies for the platform to improve the quality of the service’s operation.
User profile preview: automated processing of personal data to assess usage on the platform.
Registration data: to allow user access to certain platform contents, exclusive to registered users.
Contract data: provide the parties with legal certainty and facilitate the conclusion of the deal.
If you no longer wish to receive the company’s newsletter, the user can contact the company at any time by emailing at polibra@polibra.com.br.
Legal basis: in these cases, the processing of data is authorized by item I of the article 7., da Lei n. 13.709/2018, a General Data Protection Law – LGPD.
5. HOW LONG IS PERSONAL DATA STORED FOR?
The personal data of the user and visitor are stored by the platform for the period necessary to provide the service or fulfil the purposes set out in this document, as provided for in article 15, I, of Law 13.709/18. The information collected will be automatically deleted when it is no longer useful for the purposes for which it was collected.
In addition, data can be removed or concealed, at the user’s request, except in cases where the law provides for another treatment.
Furthermore, the user’s personal data can only be saved after the end of their treatment in the following cases provided for in article 16 of the aforementioned law: compliance with a legal or regulatory obligation by the controller; study by a research body, ensuring, whenever possible, the anonymization of personal data; transfer to a third party, provided that the data processing requirements laid down by law are respected; and exclusive use of the controller, its access by a third party being prohibited, and provided that the data is anonymized.
The policy on the storage of data by Polibra Indústria e Comércio de Materiais de Polimento LTDA. reflects our commitment to the security and privacy of your data. We employ technical protection measures and solutions capable of guaranteeing the confidentiality, integrity and inviolability of your data. In addition, we also have security measures appropriate to the risks and access control to stored information.
6. DATA SHARING
The sharing of user’s data may occur with data referring to publications in line with agreements made by the user.
User profile data are publicly shared in search engines within the platform, and the user is allowed to modify the settings so that their profile does not appear in the search results tools.
Polibra Indústria e Comércio de Materiais de Polimento LTDA may share the information collected through or platform or application with partner companies, in the development of commercial activities; to protect the interests of (business name) in any type of conflict including lawsuits; in the case of corporate transactions and changes involving Polibra Indústria e Comércio de Materiais LTDA, in which case the transfer of information will be necessary for the continuity of the services; or by court order or by the request of administrative authorities that have legal competence for its request.
7. HOW DO WE KEEP THE PERSONAL DATA STORED SECURELY
Polibra Indústria e Comércio de Materiais de Polimento LTDA uses reasonable market means, legally provided for, as well as technical and organizational measures to preserve the privacy of personal data. Thus, in compliance with the guidelines on safety standards established in Decree 8.771/2016 the following precautions are adopted: anonymization of collected data; protection against unauthorized access to your system; restricted access to people previously established to the storage location of the collected information; duty of secrecy, by those who come into contact with the information, under penalty of liability, under the terms of the applicable legislation; inventory maintenance complete with time indication, duration, identity of the person who performed the access and the object file.
The stored personal data is treated confidentially, within legal limits. However, we may disclose your personal information in cases of legal obligation of competent authority or even if the user/visitor violates our Terms and Conditions of Service.
8.HOW WE USE COOKIES OR NAVIGATION DATA
Cookies consist of text files or information stored on your devices when the user or visitor browses the website. The information is related to access data, such as the place and time of access, and is stored by Polibra Indústria e Comércio de Materiais de Polimento LTDA to facilitate the use and better adapt its pages to your interests and needs, as well as to compile information about the use of our websites and services implementing the structures and contents.
After the user’s and visitor’s consent to the use of cookies, when using the pages of Polibra Indústria e Comércio de Materiais de Polimento LTDA, this will store a cookie on their device to remember it in the next session.
Persistent cookies remain on the user’s and visitor’s hard drive after the browser is closed, and are used by the browser on subsequent visits to the website. These persistent cookies can be removed by following your browser’s instructions. On the other hand, the so-called temporary session cookies will disappear after the browser is closed.
At any time, the user or the visitor may revoke their consent regarding cookies, for which they must delete the cookies from the pages of Polibra Indústria e Comércio de Materiais de Polimento LTDA using the settings of their preferred browser.
It is possible to reset your browser to refuse all cookies, but we remind you that if the user does not accept some cookies from the pages of Polibra Indústria e Comércio de Materiais de Polimento LTDA, some features and services of the platform may not work optimally.
9.YOUR RIGHTS
In line with current legislation and regarding data processing, Polibra Indústria e Comércio de Materiais de Polimento LTDA assures the user the possibility of submitting requests based on the following:
a) Confirmation of the existence of data processing;
b) Access to collected and stored data;
c) Correction of incomplete, inaccurate or outdated data;
d) Anonymization, blocking or deletion of unnecessary, excessive or non-compliant data;
e) Data portability to another service or product provider, upon express request by the user;
f) Elimination of processed data, with the user’s consent; obtaining information about public or private persons with whom Polibra Indústria e Comércio de Materiais de Polimento LTDA has shared its data;
g) Information about the possibility of not providing consent, as well as being informed about the consequences in case of refusal;
h) Revocation of consent.
10. CONSENT
By using the services and providing personal information on the OR platform OR application, the user or visitor is consenting to this Privacy Policy. Also, when registering, the user or visitor indicates that they know and can exercise their right to cancel their registration, access and update their personal data, guaranteeing the accuracy of the information they make available.
The user or visitor has the right to withdraw their consent at any time; to do so, you must contact our responsible person in charge of processing personal data via email.
Polibra Indústria e Comércio de Materiais de Polimento LTDA will make every effort to meet such requests in the shortest possible time, always observing the applicable legislation. In some cases, requests for exclusion may not be answered immediately due to legal requirements.
11. POLICY PRIVACY CHANGES
We reserve the right to modify this Privacy Policy at any time, which is why it is advisable for the user or visitor to revisit it frequently.
Any changes and clarifications will take effect immediately after their publication on the platform, and users will be notified. By using the service or providing personal information after any changes, the user and visitor demonstrate their agreement with the new rules.
If there has been an acquisition of the OR platform OR application to another company, user data may be transferred to the new owners in order to maintain the stability of the services offered.
12. JURISDICTION FOR CONFLICT RESOLUTION
In order to resolve any doubts arising from this, instrument of jurisdiction of the district will be where the headquarters of Polibra Indústria e Comércio de Materiais de Polimento LTDA is located.
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